Returns Policy

Change of Mind, Refunds & Exchanges

We do not currently offer in-store refunds for Lay-buy purchases. Please contact customer care to organise this. 

• To ensure our customers are happy with their purchases we offer change of mind returns within 28 days from the date of purchase, or receipt of delivery.
• Proof of purchase is required.
• If you have any questions, please contact our customer service team on service@hotdishstudios.com.
• All items eligible for return must be in original, saleable condition.
• Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns.
• Customer contact details (order number, first name, surname) are required for any refunds or exchanges to be processed.
• All refunds will be credited to their original method of payment.
• If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card.
• Item(s) must be returned by post. 
• Click here for the online returns form which must accompany all returns online to ensure proper processing.
• SALE items are eligible for an exchange only under the terms stated above.

Faulty Items

If your item(s) is faulty, we will happily refund or exchange with proof of purchase or exchange at the current online value in the absence of proof of purchase.

 Returning by Post

• If your item is found to be faulty, we will cover the postage cost. If you have just changed your mind, we are happy for you to return your item, however, you will need to cover the postage cost yourself. 
• Please contact our Customer Service team between 9am-5pm Monday to Friday to arrange your exchange or refund:
  • Customer Service: +44 1515284798
  • Email: service@hotdishstudios.com